Event Operations Coordinator

7 days ago


San Jose, California, United States TEAM SAN JOSE Full time

We are seeking an Event Operations Coordinator to join our team at Team San Jose.

Job Description

This individual will assist the Event Services Department with event needs and serve as a direct contact for clients. Events include trade shows, conferences, expos, conventions, corporate meetings, fundraisers, consumer shows, performing arts, art shows and exhibits.

Key Responsibilities:

  • Daily operations of the conference floor, including providing support and guidance to fellow staff to ensure a successful and effective operation ending in a positive client experience.
  • Meet with event planners to review event details, food orders, event agenda, decoration details, rentals, staffing and anything else that might be needed to ensure a successful meeting or event.
  • Assess preparedness for events through routine inspections and addresses issues as they arise.
  • Advise clients of and enforce facility capacities, required permits, company policies and procedures, and the fire code.
  • Address and resolve visitors' concerns and complaints and troubleshoot issues on the floor.
  • Ensure quality levels of food & beverage items and maintain quality standards in production, services, facilities and client satisfaction.
  • Clearly and concisely communicate event requirements to intended departments.
  • Provide overall support to the Event Services Department.
  • Facilitate visitor flow and implement crowd control throughout the building, both during regular hours and for special events & programs.
  • Help control/direct visitors during emergencies or evacuations.
  • Create and coordinate signage.
  • Handle special projects and perform other duties as assigned.
Requirements

To be successful in this role, you will need:

  • Minimum 3-5 years of experience in front of the house operations in a stadium, arena, concert venues, or public assembly facility setting preferred.
  • Excellent customer service skills.
  • Knowledge of current crowd management and security practices desired.
  • Able to demonstrate excellent diplomacy and work collaboratively with artists, agents, other departments and constituents.
  • Ability to lead and direct others effectively.
  • Superior communication and follow-up skills, and be a dedicated team player.
  • The ideal candidate must have the ability to work nights and weekends.
  • Knowledge of computer software including Windows, Outlook, Excel, PowerPoint.
  • Knowledge of event management software such as EBMS or Delphi system.
  • Ability to use computer software such as AutoCAD.
Compensation

The estimated annual salary for this position is $65,000 - $85,000 depending on experience and qualifications.



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