Customer Service Ambassador
6 days ago
About Exact Sciences Careers
At Exact Sciences, we're redefining the way the world prevents, detects and guides treatment for cancer. We empower patients and clinicians with clarity needed to make confident decisions when it matters most.
Job Overview:
The Client Service Representative II establishes professional relationships with customers, ensuring total satisfaction and continued business. This role resolves mostly routine and some non-routine problems, communicating solutions or requested information to customers.
Key Responsibilities:
- Maintain a positive, empathetic and professional attitude toward customers at all times.
- Greet and direct company visitors.
- Respond to client inquiries and direct them to the correct person/department if handling the query is beyond their authority/ability.
- Enter/scan patient/institutional data into databases and ensure accuracy.
- Staff TeamSupportchat feature and resolve tickets.
- Triage technical IT issues that clients have with portal/website.
- Assist in special tasks such as concert test updates, Library Liaison, reporting of special projects.
- Assist in training new colleagues.
- Process and report patient test results.
- Submit DNA requests and forward add on orders to SP Lab.
- Create data CDs.
Requirements:
- High school diploma, general education degree or equivalent.
- 3 years of experience.
- Experience with Microsoft Office Software.
- Demonstrated ability to perform the essential duties of the position with or without accommodation.
- Authorization to work in the United States without sponsorship.
Compensation and Benefits:
This position offers an estimated annual salary of $39,900.00 in US - WI - Marshfield. In addition, this role is bonus eligible and eligible to receive company stock upon hire as well as annually. Exact Sciences provides a range of benefits including paid time off, paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage.
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