Customer Relationship Specialist

1 week ago


Park Ridge, Illinois, United States Provident Bank Full time
Company Overview
Provident Bank is a highly regarded financial institution in New Jersey with deep roots in the community. We are committed to placing our employees, customers, and the communities we serve at the center of all we do.

As a dynamic and growing organization, we continue to expand our branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to excellence and customer satisfaction.

Job Description
We are seeking a skilled Customer Relationship Specialist to join our team. In this role, you will establish relationships with customers and prospective customers to understand, identify, and satisfy their financial needs. You will provide a positive customer experience while conducting transactions during every branch interaction.

Responsibilities may vary day-to-day based on the needs of the branch office. Key duties include responding to customer needs by processing a variety of financial transactions, including opening accounts, cross-selling, tele-consulting, developing relationships through a book of business, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and performing customer needs-based assessments.

Required Skills and Qualifications
To be successful in this role, you must have strong interpersonal skills, including listening, written, and verbal communication. You should also have a high school diploma or GED, as well as minimum 6 months of sales and service experience in a customer-facing retail environment. A strong math and analytical background is essential, as is the ability to work a flexible schedule based on the needs of the business. You must demonstrate a positive and professional demeanor with all customers and co-workers.

Additionally, you should be proficient in Microsoft Office and able to quickly learn various computer programs. Registration as a mortgage loan originator with the NMLS is required prior to taking mortgage loan applications, negotiating, or extending terms of a mortgage or other loan secured by a residence.

Salary and Benefits
This is an excellent opportunity for a motivated individual to join a successful and growing organization. The estimated salary range for this position is $40,000 - $60,000 per year, depending on experience. As a valued employee of Provident Bank, you will enjoy a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

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