Assistant Branch Manager
4 weeks ago
This role is responsible for delivering exceptional customer experiences and driving sales growth within the retail branch environment. The successful candidate will develop and maintain a strong referral network, execute branch leads according to consumer bank standards, and perform successful execution of all customer transaction requests. Additionally, they will effectively convert transactions to qualified sales or referral leads, adhering to all FNB policies, procedures, strategies, and Core Values.
Key Responsibilities:
- Promote the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
- Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
- Incorporate FNB digital products and services into customer interactions.
- Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
- Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
- Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
- Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
- Performs traditional teller transactions as needed.
- Performs other related duties and projects as assigned.
Requirements:
- High School or GED
- 2 years of job-related experience
- Excellent customer service skills
- Excellent communication skills, both written and verbal
- Excellent organizational, analytical and interpersonal skills
- Detail-oriented
- Ability to use a personal computer and job-related software
- MS Word - Basic Level
- MS Excel - Intermediate Level
- MS PowerPoint - Basic Level
- Experience in a related position
- Knowledge of banking policies, procedures consumer products and services
- Sales and customer service skills
- Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required
Equal Employment Opportunity (EEO):
FNB provides all applicants and employees a discrimination and harassment-free workplace.
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