Scheduling Operations Manager

1 week ago


Madison, Wisconsin, United States Center for Oral Maxillofacial Surgery & Dental Implants Full time
Job Summary

We are seeking a highly skilled Scheduling Coordinator to join our team at the Center for Oral Maxillofacial Surgery & Dental Implants. This role is responsible for providing exceptional patient care and supporting the clinical team in delivering high-quality patient outcomes.

Key Responsibilities
  • Front Desk Support: Greet patients, answer phone calls, schedule appointments, collect patient financial information, and prepare patient charts.
  • Patient Flow Management: Optimize patient satisfaction, provider time, and efficient use of exam and treatment rooms by effectively scheduling appointments.
  • Communication: Provide concierge-level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
  • Administrative Tasks: Prepare daily schedules for providers, maintain reception area cleanliness, and perform other related duties as assigned.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: One year of customer service experience required.
Preferred Skills
  • Dental Terminology: Understanding of dental terminology.
  • Interpersonal Skills: Friendly, inviting, and professional personality and presence.
  • Technical Skills: Basic office skills such as typing and filing, good organizational skills, and attention to detail.
Benefits
  • Competitive Compensation: $45,000 - $55,000 per annum, depending on experience.
  • Core Benefits: Medical (including Virtual Care), Dental, and Vision Coverage.
  • Wellness Initiatives: Employee Assistance Program (EAP), Uniforms/Scrubs provided, and Financial Well-Being programs.


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