Production Lead

4 weeks ago


Charlotte, North Carolina, United States Diverse Lynx Full time
Job Title: Production Lead

Job Description:
As a Production Lead at Diverse Lynx LLC, you will be part of our IT production support team, providing front-line technical support to end-users. Your responsibilities will include responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, and Production Governance. You will work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, and server upgrades.

Responsibilities:
• Provide on-call support for triaging problems and coordinating with various support teams across the organization.
• Communicate with line of business and management the overall status and health of the application.
• Look for areas of improvement in monitoring, application stability, and speed of determining root cause.
• Perform trouble shooting, analysis, research and resolution using advanced query and programming skills.
• Conduct root cause analysis.
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, and server upgrades.

Requirements:
• 2 years of experience in Salesforce.com
• 5+ Years of Production support experience.
• Experience in Integration and Configuration.
• Ability to work independently with minimal supervision.
• 3+ Years' experience with Oracle and SQL Server Databases.
• Experience in supporting Web services.
• Experience with commonly used monitoring tools like Splunk.
• Experience with Incident Management tools like Remedy.
• Excellent communication skills.
• Great team player with "can do" attitude.
• Flexibility with work hours to support off-hour issues/upgrades.

About Us:
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
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