Drying Operations Specialist

3 days ago


Byron, Georgia, United States ServiceMaster Restoration By Quality First - GA Full time
ServiceMaster Restoration By Quality First - GA Job Description

About the Position:

The Drying Operations Specialist will be responsible for ensuring the completion of drying, demolition, and various restoration activities for Water Restoration jobs. This involves preparing and reviewing documentation to include notes, photos, and documents according to company policies and procedures to ensure reimbursement from insurance companies.

Job Responsibilities:

  • The ideal candidate will retrieve work orders, check routes for travel, ensure appropriate equipment and supplies are loaded on trucks needed for the job, and arrive at the work site.
  • They will explain processes used to complete active jobs and next steps to resolution in person to customers using printed materials as a guide with or without supervisor.
  • The Drying Operations Specialist will complete assigned jobs according to company processes while maintaining quality control on each job.
  • Responsibilities also include performing water damage repair to include water extraction, pack-out of contents, removing/disposing of non-salvageable materials, light construction, and demolition as directed by supervisor.
  • They must ensure equipment, supplies, vehicles, and products are properly handled and report any equipment malfunction or damage to the supervisor.
  • The Drying Operations Specialist will inspect jobs after completion and obtain customer signatures for approval purposes, and request payments when necessary.
  • They will perform daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with urgency.
  • The specialist is responsible for making daily adjustments to the drying plan based on meter readings.
  • They will also inspect jobs after completion and obtain customer signatures for approval purposes, and request payments when necessary.
  • The Drying Operations Specialist resolves issues with customers, communicates customer issues, daily job activities with supervisor and key company staff.
  • They prepare documentation and pictures according to company policies and procedures to ensure reimbursement from insurance companies.

Requirements and Qualifications:

  • A High school graduate or equivalent is required.
  • Experience in the restoration or construction industry is not required but preferred.
  • A valid Driver's License and satisfactory driving record are essential.
  • The ideal candidate should have good verbal and written communication skills.
  • Good customer service skills are a must.
  • Experience with using mobile software to enter data is beneficial.
  • They can read and follow product label usage instructions.
  • The Drying Operations Specialist reports to work on time in a clean, complete uniform.
  • They must be able to prioritize activities and meet deadlines.
  • Certifications such as WTR Water Damage Restoration Technician and ASD Applied Structural Drying Technician are not required but preferred.

Estimated Salary Range:$45,000 - $60,000 per year, depending on experience and qualifications.

Working Conditions:

  • The physical demands of this position require the ability to move up to 70 pounds often, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
  • The incumbent must stand and walk for extended periods of time and be prepared to lift, squat, crawl, and crouch as needed.
  • Visual acuity is essential for detail-oriented activities, and exposure to various inside and outside working conditions is expected.


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