Customer Success Associate

3 days ago


Sanford, North Carolina, United States ABC Supply Co. Full time

ABC Supply Co. is the nation's largest wholesale distributor of exterior and interior building products.

About Us

We are committed to providing unparalleled service to our customers, helping them purchase the products they need to complete their projects. Our team of Inside Sales Associates play a crucial role in this process, working closely with customers to understand their needs and recommend appropriate solutions.

Job Summary

We are seeking a Customer Success Associate - Building Materials Sales to join our team. As a key member of our sales team, you will be responsible for determining customer needs, recommending products and solutions, and ensuring timely delivery of materials.

Responsibilities
  • Determine customer needs and recommend appropriate products and solutions
  • Follow a product/supply checklist for each customer's job and up-sell additional products and supplies
  • Answer telephones and enter sales orders
  • Accept payment and apply it to the appropriate customer account
  • Coordinate customer pick-ups with the warehouse
  • Follow up on deliveries to ensure materials arrived on time with all items accounted for
  • Reorder products to keep store and warehouse shelves well-stocked
Requirements
  • 1-2 years' experience in roofing, siding, and windows is preferred (roofing supply sales or site work with a crew)
  • Excellent communication and interpersonal skills
  • Effective time management and prioritization skills
  • Basic computer skills
  • Positive attitude and team player
  • Detail and service-oriented
What We Offer
  • Estimated salary range: $40,000 - $60,000 per year
  • Health, dental, and vision coverage - eligible after 60 days, low out-of-pocket costs
  • 401(k) with generous company match - eligible after 60 days, immediately vested
  • Employer-paid employee assistance program
  • Employer-paid short-term and long-term disability
  • Employer-paid life insurance
  • Flex spending
  • Paid vacation
  • Paid sick days
  • Paid holidays


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