Lead Host: Guest Experience Champion
7 days ago
At Happy Camper, we are the creative minds behind Chicago's iconic restaurants. Our brand is built on a foundation of art-inspired spaces, delicious food, and exceptional guest experiences. We're seeking a Lead Host who embodies our company culture and is passionate about delivering outstanding service to our guests.
We're looking for an individual who can effectively manage our host team, provide warm and welcoming greetings, and ensure seamless seating experiences for our guests. If you have a positive attitude, excellent communication skills, and a knack for multitasking, we'd love to hear from you
Key Responsibilities:
- Host Team Management: Direct, train, and develop host employees to deliver exceptional guest experiences.
- Guest Greeting: Greet guests with energy and positivity, setting the tone for an unforgettable dining experience.
- Communication: Effectively communicate with guests, staff, and management to ensure smooth operations.
- Multitasking: Calmly manage multiple tasks and priorities in a fast-paced environment.
- Conflict Resolution: Address guest complaints and concerns with patience and courtesy, escalating issues to management as needed.
- Wait List Management: Create and maintain wait lists efficiently, keeping guests informed of estimated wait times.
- Menu Knowledge: Provide guests with menus and answer initial questions about our offerings.
- Table Assignment: Assign guests to tables or designated waiting areas, considering table rotation and server capacity.
- Phone Management: Answer phone calls, take reservations, and respond to general inquiries from guests.
Requirements:
- Experience: Minimum 2 years in a host role, preferably with restaurant experience.
- Education: High school diploma or equivalent preferred.
- Skillset: Excellent customer service skills, ability to work well under pressure, and a positive attitude.
- Physical Demands: Ability to stand for long periods, lift trays of food (when necessary), and work in a fast-paced environment.
About Us
Homeslice is an equal opportunity employer committed to diversity and inclusion. We strive to create a culture that values creativity, innovation, and exceptional guest experiences.
Compensation Details
$20-$25/hour based on experience, with benefits dependent on eligibility.
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