Salesforce System Manager

3 weeks ago

Los Angeles, California, United States Miller Kaplan Full time

Job Summary:

We are seeking a highly skilled Salesforce Administrator to join our team at Miller Kaplan. As a Salesforce Administrator, you will be responsible for managing and optimizing our Salesforce system, working closely with stakeholders to ensure the system meets our firm's requirements.

Key Responsibilities:

  • Manage all aspects of user and license management, including new user setup, roles, profiles, permissions, and sharing rules.
  • Configure and manage Salesforce settings, including Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
  • Manage sandbox environments and production deployments using changesets.
  • Identify and gather requirements, translating them into best practice, scalable solutions with a focus on exceptional user experience.
  • Identify unused or underutilized platform features and create a platform roadmap with defined priorities.
  • Communicate platform changes to end-users and stakeholders.
  • Manage data to improve Salesforce data quality, implementing rules and automation as needed.
  • Perform proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer.
  • Handle user support tickets and monitor user adoption.
  • Provide new user and ongoing user training, as well as technical and end-user documentation.
  • Work with integrated applications and perform other related duties and projects as assigned.

Requirements:

  • Bachelor's degree (or equivalent experience).
  • Experience with Pardot/Marketing Cloud Account Engagement or other Marketing Automation tools.
  • Experience working with a consulting partner to deliver projects.
  • Strong Salesforce product knowledge and at least 3+ years of Salesforce Administration hands-on experience with Sales Cloud, Pardot, and Digital Experiences.
  • Experience in change management and governance.
  • Experience training end-users and key stakeholders.

Preferred Skills:

  • Trailhead Badges/Super Badges.
  • Certified Salesforce Administrator.
  • Proactive attitude to platform enhancements.
  • Ability to translate requirements into technical solutions.

What We Offer:

  • Competitive salary of $100,000 - $110,000 annually.
  • Generous paid time off, including 20 days and 2 extra days annually for managers.
  • Comprehensive healthcare, including medical options, dental, and vision.
  • Flexible spending accounts and health savings accounts.
  • Employee assistance program.
  • Hybrid and remote flexibility.
  • Insurance benefits, including basic life insurance, voluntary life insurance, and long-term disability coverage.
  • Dependent care and pet insurance.
  • Bereavement paid time off.
  • Sabbatical and personal leave options.
  • Referral bonuses.
  • Commuter benefits.
  • Professional development opportunities, including reimbursement for licenses, memberships, CPE allowance, and access to classes through Becker.
  • Tailored 401(k) profit-sharing plan.
  • Support for professional certifications, including study materials, exam reimbursements, and bonuses.
  • Leadership development and mentorship programs.

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