Senior Telecommunications Engineer

1 week ago

Exeter, California, United States NWN Carousel Full time
Job Description

NWN Carousel is seeking a highly skilled and motivated Senior Telecommunications Engineer to join our dynamic team.

About the Role

We are looking for a talented individual with a strong understanding of Avaya products, excellent troubleshooting skills, and the ability to work collaboratively within a fast-paced environment.

Key Responsibilities

  1. Provide support for Avaya telecommunications systems, including Avaya Aura Communication Manager, Session Manager, System Manager, Avaya Aura Messaging, Avaya Call Center Elite, and Avaya IP Office.
  2. Identify, diagnose, and resolve complex technical issues related to Avaya systems.
  3. Perform regular system maintenance activities, software upgrades, and patches for Avaya platforms.
  4. Monitor the performance and health of Avaya infrastructure components to proactively identify potential issues and bottlenecks.
  5. Manage the configuration of Avaya systems, including adding, modifying, and deleting extensions, trunks, and routing patterns.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • Proven experience (4-7 years) as an Avaya Engineer or in a similar telecommunications role.
  • 2 plus years of Avaya Aura 10 experience.
  • Proficiency in Avaya Aura Communication Manager, Session Manager, System Manager, and other Avaya telephony platforms.
  • Knowledge of VoIP protocols, SIP, H.323, and RTP.

What We Offer

NWN Carousel provides a comprehensive benefits package to support your well-being in and out of work, including medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match.

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