Operations Support Specialist

4 weeks ago

Columbus, Ohio, United States Safelite Group, Inc. Full time
Job Summary

We are seeking an experienced Operations Support Specialist to join our team at Safelite Group, Inc. This role will support short-term site needs at vacant or underperforming fulfillment center warehouse locations. As a key member of our operations team, you will partner with fulfillment operations leaders and store operations counterparts to drive best-in-class performance across critical Key Performance Indicators (KPI).

Key Responsibilities

• Develop and implement action plans in partnership with site leadership to achieve and sustain critical business outcomes, including Safety, engagement, productivity, Inventory management, customer experience, cost optimization, and product care.

• Execute best practices and assist with identifying opportunities for standardization within the site, supporting process rollouts as needed and reinforcing standard operating procedures (SOP) to ensure compliance.

• Track and report on key performance indicators (KPIs) to ensure operational goals are met, providing insights and recommendations based on data analysis.

Internal Collaboration and Communication

• Assist in communicating the strategy for the FC warehouse and support actions needed to drive results, providing feedback and suggestions to improve strategic initiatives.

• Collaborate with internal teams to ensure seamless execution of operational plans, promoting a culture of collaboration and innovation.

Customer Experience and Quality

• Ensure the quality of the product received is fit for purpose by conducting regular inspections and audits, addressing any quality issues promptly and working with relevant teams to resolve them.

• Foster a customer-centric approach, ensuring that all operations prioritize customer satisfaction and quality.

Health and Safety

• Ensure Federal, State, and Local regulations (e.g., OSHA, CDL, DOT, and MHE) are being followed in all fulfillment centers and fulfillment warehouses, promoting a safety-first culture.

• Proactively identify risk behaviors and support coaching/training in conjunction with site leadership, promoting a culture of safety and well-being.

Requirements

• High School Diploma Required

• Bachelor's Degree in Business, Logistics, or Supply Chain Preferred

• 1-3 years Supply Chain or relevant experience Required

• 1-3 years People leadership experience Required

• 1-3 years Supply Chain People Leadership experience Preferred

• 1-3 years Kaizen, 5S, Lean Six Sigma Preferred

• 1-3 years High Jump / Koerber experience Preferred

Skills and Abilities

• Ability to occasionally lift windshields, up to 35 pounds

• Travel up to 75%

• Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook (i.e., ability to wear safety glasses while working in the fulfillment center)

• Constantly operates a computer and other standard office equipment, such as a phone, calculator, copy machine, and computer printer.

• Frequent communication with customers, associates, vendors, and others, must be able to exchange accurate information.

• Change Management - Communicates change and the reasons for change effectively.

• Support Recruitment efforts - Assist field leadership to recruit people needed for competitive advantages Help balance the organization's resources to meet short-term and long-term strategic goals and ensure the organization has operational bandwidth to meet goals including adequate MHE and capacity.

• Data Analysis-Utilize spreadsheets and reporting tools to identify and address underperformance in the fulfillment center. Navigate spreadsheets to adapt to changing needs and trends, providing insights and recommendations based on data analysis.

About Safelite Group, Inc.

We are a company that values collaboration, innovation, and dedication. If you're looking for an opportunity to be a part of a work family that prioritizes customer satisfaction, quality, and safety, we're the right company for you.

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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