Customer Service Coordinator

7 days ago


Corvallis, Oregon, United States Clinical Operations - The Corvallis Clinic Aumann Building Full time

Overview

The Corvallis Clinic Aumann Building seeks a skilled Customer Service Coordinator to join our Clinical Operations team. As a key member of our switchboard team, you will provide exceptional customer service to patients and staff while maintaining a culture of excellence.

Salary: $14.40 - $17.40 per hour

Job Description:

We are looking for a highly motivated and organized individual to fill the role of Customer Service Coordinator. This position requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Main Responsibilities:

  • Provide exceptional customer service to patients and staff via phone, ensuring that all calls are answered promptly and directed to the appropriate department or individual.
  • Maintain a calm and focused demeanor during emergency situations, prioritizing the needs of patients and staff.
  • Assist with administrative tasks, such as processing patient mailings and maintaining switchboard-related information.
  • Participate in training new switchboard personnel, ensuring continuity and consistency in our customer service standards.

Required Skills and Qualifications:

  • At least six months of experience in customer service and multi-phone line systems.
  • Ability to project a welcoming and informative persona when engaging with patients, providers, and staff via telephone.
  • Strong interpersonal skills, with the ability to work well with providers and other staff members.
  • Ability to multitask in a busy, fast-paced environment while maintaining quality of work.

About Us:

The Corvallis Clinic Aumann Building is a leading healthcare provider dedicated to delivering exceptional patient care and services. Our team is passionate about creating a positive and supportive work environment that fosters growth and development.



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