Customer Service Representative

1 week ago


Decatur, Illinois, United States GeorgiaGov Full time

About GeorgiaGov

GeorgiaGov is a leading organization in promoting education and access to higher learning for Georgians. Our mission is to provide exceptional support to students and families through various programs and services.

Job Responsibilities

We are seeking a highly skilled and customer-focused individual to join our team as a Contact Center Specialist. Key responsibilities include:

  • Maintaining a deep understanding of program regulations and systems to effectively assist customers.
  • Providing exceptional customer service and reporting customer feedback.
  • Communicating effectively through various channels.
  • Handling and resolving customer complaints and issues.
  • Efficiently processing documents and updating data records.
  • Collaborating with team members to achieve shared goals.

Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent, and completion of 90 quarter hours (60 semester hours) at an accredited college or university, or relevant experience in a customer service setting.
  • Intermediate level proficiency in Microsoft Office applications.
  • One year of directly related experience in a college financial aid or student affairs environment.

What We Offer

As a Contact Center Specialist with GeorgiaGov, you can expect:

  • A dynamic and supportive work environment.
  • Excellent benefits, including 13 paid holidays, 3 weeks annual + 3 weeks sick leave per year, health/life/disability benefits after 30 days, employer 401k match, medical/childcare spending account options, and deferred compensation plan.
  • A hybrid work schedule after training.
  • Employee recognition and a great place to work.


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