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Experienced Fire Service Technician

1 month ago

Memphis, Tennessee, United States Johnson Controls Full time

Unlock Your Potential with Johnson Controls

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.

Key Responsibilities:

  • Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions
  • Contact customer representative and determine equipment/systems problems
  • Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
  • Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices, and bulletins, modification notices, etc.
  • Service, troubleshoot, and install many different manufacturers' Fire & Life Safety systems, including SimplexGrinnell
  • Read and interpret blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and operational product manuals
  • Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happiness
  • Complete Service Acknowledgements with accurate coding through communication devices, such as smart phones and laptop computers
  • Obtain customer signature upon completed service call assignment
  • Participate in a scheduled On-call rotation
  • Help to train or mentor others on the service team
  • Perform other duties as assigned

Requirements:

  • Five plus years of documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems
  • Experience in reading and interpreting blueprints, submittals, and operational/product manuals
  • Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
  • High School Graduate or equivalent
  • Ability to follow verbal and written instructions
  • Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs
  • Able to work in unusual and sometimes difficult positions, such as climbing ladders, scaffolding, and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
  • Ability to work flexible hours, including weekends, to meet customer requirements
  • Overnight travel may be required
  • Demonstrate a high level of customer service
  • Maintain truck inventory to ensure timely response to customer needs
  • Ability to implement and always follow safety guidelines and procedures
  • Strong organizational skills, a positive attitude, and an ability to learn quickly
  • Possess a valid driver's license and driving record that meets company requirements
  • Able to pass a pre-employment background and drug test
  • Retain any licenses that are required by National, State, and Local codes

Johnson Controls is an Equal Opportunity Employer