Wellness Center Representative
3 days ago
The Reception Desk Attendant is a key member of our team, responsible for delivering exceptional customer service to members, guests, and prospects of the facility. This role ensures that everyone entering the Wellness Center receives a warm welcome and top-notch service, creating an inviting atmosphere.
Responsibilities:
- Oversee interactions at the service desk, including opening and closing procedures, answering phones, processing transactions, guest registration, and providing information about scheduled events, programming, and classes.
- Promote and sell ancillary services such as personal training, massage therapy, and nutrition programs.
- Schedule appointments, handle cancellations, and make reminder calls.
- Familiarize yourself with check and credit card policies, as well as cash drawer procedures.
- Maintain effective communication with all departments through radio and overhead announcements.
- Strive to achieve high member service satisfaction scores, as determined by membership survey results.
- Represent Humboldt Park Health in a positive and professional manner.
Requirements:
- High School Diploma or equivalent.
- Previous customer service experience is preferred.
- Excellent written and verbal communication skills are essential.
- Exceptional listening and customer service skills are required; being social, outgoing, and friendly is a must.
- Ability to remain composed and act appropriately in high-pressure situations.
- Good physical health and strength, with the ability to stand for long periods and work without physical restrictions.
- A passion for fitness, health, athletics, and wellness is necessary.
- Proficiency in computer skills relevant to the job is required.
- CPR and First Aid certification is mandatory.
- Spanish language proficiency is a plus.
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