Senior Operations Manager
5 days ago
AiRCare Health is a pioneering healthcare company dedicated to transforming mental and emotional well-being through innovative data-driven approaches.
We are currently seeking a highly skilled Senior Operations Manager to join our dynamic team. This role offers a unique opportunity to make a meaningful impact in the lives of individuals and families we serve.
**Salary:** $85,000 - $110,000 per year
**Location:** Remote work opportunities available in AR, AZ, CO, FL, GA, IL, KY, MA, MD, MN, NC, NE, NV, OH, SC, TN, TX, VA, WA, or WI
This position requires strong leadership skills, with 5+ years of experience in managing fast-paced environments, preferably in customer service-related or sales industries. The ideal candidate will have exceptional people skills, with prior experience hiring, training, and managing entry-level hourly teams.
The successful candidate will be responsible for:
- Providing dynamic leadership that challenges and guides team members to efficiently leverage the value of every outbound call and individual connection.
- Communicating pre-determined performance goals, monitoring key performance indicators (KPIs), and providing regular feedback and coaching to ensure high levels of performance and client satisfaction.
- Driving the team to consistently meet and exceed client enrollment goals, utilizing strategies and best practices to maximize enrollment rates.
**Key Qualifications:*
- 5+ years' experience in a fast-paced environment (customer service-related and/or sales industry preferred)
- Exceptional people skills, with prior experience hiring, training, managing entry-level hourly teams
- Strong negotiation, interpersonal, written and oral communications skills
- Able to hold team members accountable to pre-determined performance metrics
**What You'll Do:
This role offers a range of exciting responsibilities, including team leadership, performance management, client enrollment goals, quality assurance, client engagement, process improvement, compliance, recruitment, and reporting & analysis.
If you're passionate about improving lives and believe in the greater good, this role may be an excellent fit for you. We're looking for someone who is tenacious and persistent, with creative solutions to tough challenges.
To succeed in this role, you'll need to be proactive, efficient, and able to move through a to-do list effectively, prioritizing competing demands. A growth-oriented mindset, with a commitment to learning new techniques and tools, is essential.
AiRCare Health is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We're committed to creating a workplace free of discrimination and harassment, where all employees can thrive.
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