Sales Associate

4 weeks ago


Concord, North Carolina, United States Hubbard Pipe & Supply Inc. Full time

Counter Sales Position

Hubbard Pipe & Supply Inc. is seeking a skilled sales professional to join our team. As a Counter Salesperson, you will be responsible for increasing sales and customer satisfaction by efficiently and courteously assisting walk-in and telephone customers in the selection and acquisition of needed products.

Key Responsibilities:

  • Answer incoming telephone calls and greet customers who walk in the store, handling multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
  • Assist customers in making product selections by asking questions and actively listening to identify customer needs, and assist with system or product troubleshooting and answering technical questions.
  • Research and source products for customers using a variety of tools, and enter sales orders into the company's ERP system for invoicing or cash payments.
  • Process customer returns and warranties following company guidelines, and follow up promptly on all customer requests for information, quotes, alternative parts, and delivery dates.
  • Develop good working relationships and rapport with customers, greeting regular customers by name, and maintain the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
  • Resolve customer complaints and disputes in a timely, professional manner that balances customer requests with business needs, and follow company pricing and credit guidelines.

Sales and Customer Service Results:

  • Prepare and issue sales quotes following company guidelines, and follow up on quotes to secure sales.
  • Educate customers/prospects re: the variety of products available for sale and the benefits of shopping at Hubbard Pipe & Supply.
  • Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.

Requirements:

Previous sales experience and a strong customer service background are required for this position. The ideal candidate will have a passion for sales and customer satisfaction, and be able to work effectively in a team environment.


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