Patient Services Representative P/T Days

4 weeks ago


Greenville, South Carolina, United States Prisma Health Full time

Job Summary

As a Patient Services Representative P/T Days at Prisma Health, you will play a vital role in the front office management and operation of our physician practices. This position requires a high level of public contact and excellent interpersonal skills, as you will be responsible for interacting with patients, visitors, and medical staff on a daily basis.

Key Responsibilities

  • Complete and accurate patient registration, pre-certification, charge capture, and coding of diagnoses given by physicians.
  • Post all payments and balance with computer reports at day end.
  • Liaise between patients and medical support staff, greeting patients and visitors in a prompt, courteous, and helpful manner.
  • Check in patients, verify and update necessary insurance information in the patient accounting system.
  • Obtain signatures on all forms and documents as required.
  • Assist patients with ambulatory difficulties and maintain appointment books.
  • Provide front office phone support as needed and outlined through cross-training programs.
  • Screen visitors and respond to routine requests for information.
  • Process vouchers and private payments, updating registration screens based on information on checks.
  • Research address verification as needed.
  • Help process mail return statements and outgoing statements.
  • Acquire billing information for all doctors for all patients seen in practice.
  • Perform cashiering functions, including monitoring and balancing cash drawers daily.
  • Prepare daily cash deposits.
  • Receive payments from patients and issue receipts.
  • Codes and posts payments and maintains required records, reports, and files.
  • Work with patients in securing prepayment sources or financial agreements prior to providing service.
  • Participate with other staff to achieve account resolution.
  • Assist with outpatient coding and error resolution.
  • Process edits and Customer Service and Collection Requests for resolution within specified time frames.
  • Identify trends and communicate problems to management.
  • Update patient account databases.
  • Maintain and update current information on physician schedules.
  • Schedule surgeries, ancillary services, and follow-up outpatient appointments and admissions as requested.
  • Answer questions regarding patient appointments and testing.
  • Assemble patients' charts for next day visits.
  • Update profiles on all patients, ensuring completeness and accuracy.
  • Oversee waiting areas, coordinate patient movement, and report problems or irregularities.

Requirements

  • High School Diploma or equivalent.
  • No previous experience required.
  • Associate's degree in a technical specialty program of 18 months minimum in length (preferred).
  • Multi-specialty group practice setting experience (preferred).
  • Basic understanding of ICD-9 and CPT coding (preferred).

Work Environment

This is a non-management job that will report to a supervisor, manager, director, or executive.

Work Schedule

Day (United States of America)



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