Customer Service Representative

4 weeks ago


Kennedy Space Center, United States Cigna Full time
Role Overview

The General Clerk Representative will play a vital role in supporting our clinical telephonic nurse team by ensuring seamless call connections, thereby upholding our commitment to delivering exceptional service. This position requires working Monday through Friday, 10:30 AM to 7:00 PM EST.

Key Responsibilities
  • Adhere to quality and production standards while complying with all applicable company, state, and federal safety and environmental programs and procedures.
  • Perform additional duties as assigned.
  • Monitor individual workload and take appropriate action when agreed-upon targets are not met.
  • Work effectively in a fast-paced environment.
  • Take initiative in problem-solving, multitasking, and critical thinking when working on various tasks with the team.
  • Collaborate as a team player and maintain a cooperative and friendly working environment.
  • Take ownership of challenging tasks.
  • Respond promptly and efficiently via the most suitable communication channel.
  • Demonstrate outstanding customer service skills.
  • Effectively manage time to complete job responsibilities and tasks.
  • Prioritize work by identifying the most efficient processes to accomplish tasks, with a focus on continuous improvement.
Qualifications
  • A private, dedicated workspace free from distractions.
  • A high school diploma or equivalent.
  • One year of experience in a call center environment, preferred.
  • Ability to work collaboratively with a team.
  • Proficiency in typing.
  • Knowledge of MS Suite (Microsoft Excel, Microsoft Word, PowerPoint), preferred.
Requirements for Remote Work

For employees working from home occasionally or permanently, a cable broadband or fiber optic internet service provider with speeds of at least 10 Mbps download and 5 Mbps upload is required.

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