Cloud Support Engineer

1 week ago


Carson City, Nevada, United States Oracle Full time

Job Description:

As a key member of the OCI Support organization at Oracle, you will play a vital role in delivering exceptional post-sales support and solutions to our customers. Your primary focus will be on resolving technical questions and facilitating customer relationships with our Support team.

Responsibilities:

  • Provide technical assistance to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) regarding Oracle products.
  • Develop in-depth knowledge of Oracle products, including cloud computing and networking expertise.
  • Work independently to research and resolve customer issues, often acting as the primary point of contact.
  • Maintain a strong understanding of Infrastructure and cloud-related fields, including public-cloud platforms like AWS, Azure, and GCP.
  • Demonstrate excellent communication skills, both written and verbal, to effectively interact with customers and internal teams.

Requirements:

  • Bachelor's degree in Computer Science, MIS, or relevant work experience.
  • 6+ years of experience in Infrastructure or cloud-related fields.
  • Strong background in cloud computing, networking, and scripting (Ansible, Python, Terraform).
  • Previous experience in a Technical support role, with a focus on customer satisfaction.

About Us:

Oracle is a world leader in cloud solutions, dedicated to using tomorrow's technology to tackle today's problems. We value diversity, inclusivity, and innovation, and we're committed to expanding our workforce to promote diverse perspectives and abilities.

Benefits:

  • Comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) Savings and Investment Plan with company match.
  • Paid time off, including flexible vacation and 11 paid holidays.
  • Opportunities for professional growth and development, including training and career advancement.


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