Network Infrastructure Specialist
4 weeks ago
This position provides technical support for the college's networking and telecommunications infrastructure, including installation, troubleshooting, and repair of network systems and equipment.
Key Responsibilities- Maintain and repair network systems and equipment, including routers, switches, and servers.
- Install and configure new network systems and equipment, including structured cabling and network devices.
- Troubleshoot and resolve network issues and outages, including identifying and resolving performance problems and failures.
- Monitor network systems and respond to problems, alerts, and alarms.
- Provide technical support to network users and help nontechnical people understand and use complex equipment and software.
- Interface effectively with customers and other members of the IR team.
- Follow project plans and designs to implement new systems and networks and meet specific project needs, such as schedule, performance, and cost.
- Assist with installing, configuring, and resolving conflicts among hardware and software systems used to provide new network services.
- Support network and telecom needs of campus construction surge efforts.
- Perform routine preventative maintenance on networking equipment and spaces, including keeping network closets clean and orderly.
- Coordinate infrequent small installations of structured cabling with assistance from other campus resources.
- Respond to after-hours network emergencies on occasion.
- Associate's degree and at least one year of relevant network experience or in lieu of degree, three years of full-time directly related network experience.
- Field work experience with maintenance of network systems, including installation, termination, testing, and troubleshooting.
- Valid driver's license.
- Work experience with maintenance of structured cabling systems, including installation, termination, and testing of network cabling.
- Experience related to a Cisco networking environment, including Cisco switches, phones, and wireless devices.
- Experience supporting a higher education campus network environment.
- Relevant technical network certification, such as Cisco CCST or similar.
- Demonstrated technical troubleshooting skills in relevant networking and telecommunications technologies, including presenting and exchanging technical information with other technicians.
- Demonstrated ability to work in a team and with a high degree of independence and to be self-disciplined with the ability to handle priorities within multiple simultaneous tasks.
- Strong customer service skills requiring a high level of diplomacy and professionalism.
- Evidence of interpersonal, communications, and writing skills sufficient to provide excellence in service to campus community members at all levels of the organization.
- Demonstrated commitment and ability to stay current and learn technology related to the position.
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