Sales and Service Consultant

6 days ago


Charleston, West Virginia, United States Ampcus Incorporated Full time

Ampcus Incorporated, a top-tier information technology consulting and services firm, seeks an exceptional individual to join its team as a Sales and Service Consultant/Customer Experience Specialist. This dynamic role requires a unique blend of customer service and sales skills, with a focus on creating exceptional customer experiences.

About the Role:

The primary responsibility of this role is to provide top-notch customer service and promote products and services. As a Sales and Service Consultant/Customer Experience Specialist, you will be responsible for negotiating and completing save/service order requests from customers, working patiently and efficiently with them, and providing accurate information about fees and adjustments.

Key Skills and Qualifications:

  • Outstanding customer service skills
  • Excellent communication, interpersonal, analytical, and problem-solving skills
  • Basic math skills
  • Data entry skills
  • Sales aptitude
  • Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills
  • Ability to multitask in a fast-paced environment

A successful candidate will have 2+ years of Call Center experience or equivalent and a high school diploma or equivalent. Ampcus Incorporated is an Equal Opportunity Employer and welcomes applications from all qualified candidates.

Estimated Salary: $40,000 - $55,000 per year, depending on location and experience.



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