Customer Service Representative
4 weeks ago
At Charismatic Talent LLC, we are seeking a skilled Customer Service Representative to provide exceptional service to our clients. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction with a friendly and professional demeanor.
Responsibilities- Assist customers with inquiries regarding products, services, and account issues.
- Resolve customer complaints efficiently and effectively, ensuring high levels of satisfaction.
- Document each customer interaction accurately in our database system.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Follow communication procedures, guidelines, and policies.
- Collaborate with team members and other departments to resolve complex customer issues.
- Stay updated on product knowledge, service updates, and other relevant information.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous experience in customer service or a related field is highly desirable.
- Strong verbal and written communication skills.
- Proficient in using customer management software and Microsoft Office Suite.
- Ability to work in a fast-paced environment and handle stress effectively.
- Excellent problem-solving skills and a customer-oriented mindset.
- Flexibility to work various shifts as needed.
Paid Vacation
Sick Pay
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