Retail Sales Associate
3 weeks ago
As a Retail Sales Associate at Warrior Sports, you will play a critical role in ensuring the smooth operation of our retail stores and providing exceptional customer service. You will be educated on our products and utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.
Main Responsibilities
- Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
- Greets and makes customer contact
- Understands the customer's needs
- Educates the customer on product features and benefits
- Solves any customer problems/answers any questions
- Transacts the sale through suggestive selling, multiple selling, and effective closing
- Correctly measures and fits customers with appropriate NB product
- Informs customers about any promotions we have running
- Keeps the floor always looking its best - neat, organized, and well stocked
- Makes sure items are labeled and price marked properly
- Protects our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
- Follows safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses
- Must be 18 years of age or older
- Should be a people person
- Past retail experience preferred, but not necessary
- Strong customer service and verbal communication skills
- Demonstrated ability to flourish in a team environment
- Familiarity with cash register functions
- Ability to quickly perform basic math
- Willingness to work a flexible schedule that may include weekends and holidays
- Ability to: lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods of time; climb ladders occasionally; climb and descend stairs frequently (depending on location)
Warrior Sports provides equal opportunities for all current and prospective associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion, and other terms, conditions, and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran.
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