Customer Support Specialist

2 weeks ago


Austin, Texas, United States Peddle Full time

About the Role:

Peddle is seeking a highly motivated and detail-oriented Customer Support Agent - Junior Title Specialist to join our team. As a key player in resolving automotive title issues, you will play a crucial part in improving our sales cycle and working closely with our customers and partners.

Responsibilities:

  • Work closely with customers and partners to identify, record, and resolve title issues
  • Use problem-solving skills and best judgment to maximize profitability
  • Be a resource for the team for title-related inquiries
  • Process incoming and outgoing shipments, as needed
  • Provide feedback to improve processes, resources, and tools

Key Skills and Qualifications:

  • 2+ years of customer service experience (automotive title processing a plus)
  • Able to work in an office environment, 9am-5pm, Monday through Friday
  • Excellent verbal and written communication skills with strong attention to detail
  • Well-rounded technology capability (Salesforce experience a plus)
  • High school or equivalent education

What We Offer:

  • $37,440 annual salary
  • A hip downtown office in Austin, Texas
  • Access to robust health, vision, dental, and life insurance plans
  • Employer matching 401(k) plan
  • Profit-sharing plan
  • Generous PTO (Paid Time Off)
  • Tuition reimbursement
  • Donation matching program
  • Paid parental leave
  • Remote work opportunities
  • Complimentary fitness & wellness membership
  • Free weekly lunches
  • Student loan assistance
  • Employee recognition programs


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