Restaurant Operations Manager

4 weeks ago


Annapolis, Maryland, United States TGI Fridays Full time
Job Summary

We are seeking a highly skilled and experienced Restaurant Operations Manager to join our team at TGI Fridays. As a key member of our management team, you will be responsible for ensuring that our off-premise operations meet the highest standards of quality, service, and guest satisfaction.

Key Responsibilities
  • Manage and supervise all off-premise operations to deliver a consistent and exceptional guest experience.
  • Develop and lead a high-performing team that prioritizes food quality, speed of service, and order accuracy.
  • Ensure that all orders are accurately transferred to curbside guests and third-party delivery partners.
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Monitor and maintain high standards of accuracy, safety, and guest satisfaction.
  • Operate the POS system, manage cash handling, and maintain a clean and organized workspace.
  • Collaborate with the management team to achieve business objectives and improve operational efficiency.
  • Stay up-to-date with company policies, procedures, and brand standards to ensure compliance and consistency.
Requirements
  • College degree preferred.
  • Minimum of 6 months experience working in a full-service restaurant.
  • Ability to perform all functions and meet qualification standards for all hourly positions.
  • Ability to walk and stand during entire shift.
  • Frequent bending and stooping required.
  • Ability to lift up to 30 lbs.
  • Ability to read and write English.
  • Ability to hear well in a loud environment.

Base Wage Minimum/Maximum Montgomery County: $17.15

Base Wage Minimum/Maximum remainder of Maryland State: $15.00

Disclaimer: The content within this document represents the role of a TGI Fridays Inc. employee. Franchisees may include different or additional requirements. Please verify actual requirements during the interview.



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