Shift Lead

4 weeks ago


Woburn, Massachusetts, United States Crumbl Cookies Full time
Job Summary

As a Closing Shift Lead at Crumbl Cookies, you will be responsible for managing the closing shift team, ensuring the bakery meets high standards, and providing excellent customer service. Key responsibilities include managing store operations, supervising team members, and maintaining a clean and safe work environment.

Key Responsibilities:
• Manage store operations, including employee performance, customer service, and inventory management.
• Supervise team members, providing guidance and support to ensure they meet performance expectations.
• Maintain a clean and safe work environment, adhering to company standards and regulations.
• Ensure excellent customer service, responding to complaints and issues in a professional manner.
• Meet deadlines and maintain a high level of productivity.

Requirements:
• Strong communication, time management, and planning skills.
• Ability to work independently and as part of a team.
• Reliable, with high integrity and a strong work ethic.
• Basic math and computer literacy.
• Proactive organizational skills.
• High school diploma or equivalent.

Benefits:
• Flexible schedules.
• Tips.
• Employee discount.
• Fun, positive work environment.

About Crumbl Cookies:
Crumbl Cookies is a rapidly growing company with over 75 locations nationwide. We offer a unique open-kitchen experience, where customers can see their cookies being mixed, baked, and prepared fresh. Our rotating menu features 120+ specialty flavors, and we offer local delivery, curbside pick-up, and nationwide shipping.

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