Technical Support Specialist

1 week ago


Sterling, Colorado, United States Animal Health International Full time
Job Description

We are seeking a skilled Technical Support Specialist to provide top-notch technical support, maintenance and repair for our software and Animal Management Software (AMS) installations at customer sites.

This role requires the ability to respond to service calls, diagnose software and network problems, and make appropriate repairs. Strong communication skills and a focus on providing excellent customer service are essential in this position.

The ideal candidate will have 0-2 years of experience in a technical, software, or related field, as well as a valid driver's license and clean driving record. A high school diploma or equivalent is required, but an associate's degree in a computer-related field is preferred.

Responsibilities
  • Provide technical support, maintenance and repair for Animal Health International Inc. software and Animal Management Software (AMS) installations.
  • Respond to assigned customer service calls, diagnosing software and network problems, and making appropriate repairs.
  • Inventorize and manage equipment and assets at customer locations.
  • Prepare lists of necessary equipment for each installation and service request.
  • Use, maintain, and secure test devices and tools used to adjust, calibrate, and repair equipment.
  • Monitor inventory of products used at assigned customer locations.
  • Manage vehicle inventory and restock as necessary.
Requirements
  • High school diploma or equivalent.
  • 0-2 years prior experience in a technical, software, or related field.
  • Valid driver's license and clean driving record required.
  • Ability to design, install, and configure/troubleshoot simple wired and wireless networks.
  • Strong customer service skills.
  • Computer skills, including MS Office and other software systems.
Compensation

The estimated salary range for this role is $18.56 - $23.41 per hour, based on industry standards and location. The actual salary may vary depending on factors such as location and level of experience.



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