Senior Information Technology Operations Director
1 week ago
We are seeking a Senior Information Technology Operations Director to lead our IT helpdesk team at PDC Technologies.
Salary: $120,000 - $150,000 per year.
Key Responsibilities- Provide leadership for the IT helpdesk staff and operations, ensuring efficient and timely first and second-level support on a 24x7 basis.
- Manage the Help Desk staff, including consultation on performance evaluations, promotions, hiring, and disciplinary responsibilities.
- Monitor problem management databases and follow up with assigned personnel to ensure timely resolution of problems.
- Invoke problem escalation procedures to coordinate recovery and isolate problem trends.
- Ensure that decisions made to improve overall customer support are carried through and contribute to departmental productivity and development objectives.
- Provide leadership by projecting a positive attitude, offering learning incentives, and solving problems daily relative to Help Desk responsibilities.
- 10+ years of IT experience is required.
- 3+ years of management experience is required.
- Experience in managing and coaching system administrators and support analysts is necessary.
- Experience with help desk software is preferred, as well as expertise in Microsoft Office, Microsoft Active directory, and operations management tools.
- Must have demonstrated ability to organize and manage distributed systems.
PDC Technologies' company culture is detail-oriented, outcome-oriented, stable, and team-oriented. We focus on quality, precision, results, traditional processes, cooperation, and collaboration.
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