Service Delivery Specialist

7 days ago


Étreux, Hauts-de-France, United States Werfen Full time
Overview

We offer a competitive salary of $85,000 to $110,000 per year for our Field Service Engineers in New England.

  • Generous compensation package with base salary and incentive pay
  • Company vehicle with personal use allowance
  • Phone and internet reimbursement
  • 8% 401(k) match (dollar-for-dollar)
  • Comprehensive health care benefits
  • Company-paid life insurance
  • Flexible spending account (FSA)
  • Tuition reimbursement

Position Summary:

This role provides highly visible customer support through on-site installations, diagnostics, troubleshooting, service, and repair of complex instruments and systems. The successful candidate will work under the direction of the Area Service Manager to develop customer satisfaction.

Responsibilities

Key Accountabilities:

  • Provide exceptional customer support through on-site installations and necessary diagnostics, troubleshooting, service, and repair of complex instruments and systems.
  • Perform routine and some non-routine technical repairs of all systems, including updates, retrofits, PMs, and product enhancements.
  • Instruct customers in the proper operation, maintenance, and troubleshooting of Werfen instruments and systems.
  • Ensure compliance with regulatory bodies (FDA, ISO, and Health Canada) mandated policies, procedures, work instructions, and records.
  • Serve as a company liaison with customers.
  • Interact with sales counterparts regarding customer situations, updates, and lead generation.
  • Assure financial stability and viability of the territory by promoting and selling service agreements, PMs, and other services.
Qualifications

We require:

  • An Associate's degree in Electronics, Biomedical Engineering, Medical Technology, or a related field.
  • Strong organizational skills, ability to multitask, work under pressure, and exercise good judgment.
  • Effective communication skills to interact with customers, peers, and management through oral and written presentations/reports.
  • Basic MS Office skills, including data manipulation and presentation building.
  • Ability to travel, with at least 30% travel by car in the primary assigned territory and 10% travel by air for training, business meetings, and customer support outside the primary or assigned territory.


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