Housekeeping Operations Director

2 weeks ago


Springfield, Virginia, United States Island Hospitality Full time
Job Summary

We are seeking a highly motivated and experienced Executive Housekeeping Manager to join our team at Island Hospitality. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations, staff management, and quality control of our housekeeping services.

Key Responsibilities
  • Oversee the organization, staff, and quality of the housekeeping department to ensure exceptional guest service and maximize room revenue.
  • Conduct daily room inspections to ensure all rooms meet brand and company standards.
  • Supervise and monitor the duties of Room Inspectors, Room Attendants, Houseperson, and Laundry Attendants to ensure efficient and effective cleaning operations.
  • Forecast, monitor, and control budget components of the housekeeping department to maximize revenue and minimize expenses.
  • Ensure that departments achieve or exceed guest service expectations.
  • Control all purchases for the department, consistently aware of quality and cost.
  • Prepare team member schedules in accordance with budgets and business forecasts.
  • Manage human resources functions including recruiting, onboarding, performance evaluations, training, and disciplinary actions.
Requirements
  • Knowledge of budget preparation, payroll, and cost spending controls.
  • Highly motivated team player with strong initiative and desire for achievement.
  • Ability to work well in stressful situations.
  • Readily available and approachable for all guests while providing excellent guest service.
Benefits
  • Health Care including Medical, Dental, and Vision Insurance.
  • PTO and Payroll Incentives for Annual Wellness Exams.
  • Employee Assistance Program.
  • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services.
  • Paid Sick and Vacation Time.
  • Family Leave.
  • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary.
  • Incentive based bonus program.
  • Free room nights at our hotels and employee discounts within your hotel brand.
  • Discounts for friends and family within your hotel brand.
  • Team Member of the Month, Quarter, and Year recognition and bonus.
  • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
  • Career Growth through our in-house training program with a path personalized to your desired goals.
  • Referral bonus program to ANY of our locations.

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