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VP of Operations and Campus Experience

1 month ago

Washington, United States National Geographic Society Full time
Job Summary

The National Geographic Society is seeking a highly skilled and experienced professional to serve as the Vice President of Operations and Campus Experience. This key leadership role will be responsible for overseeing the day-to-day operations of the campus, ensuring a world-class experience for all museum guests, and collaborating with various teams to deliver a seamless and engaging experience.

Key Responsibilities
  • Campus Operations: Oversee the general services group to ensure the campus is excellently maintained, with smooth customer service operations, including engineering, electrical, cleaning, mail services, carpentry, and paint.
  • Visitor Experience: Provide a world-class experience for all museum guests, including individual buyers, members, groups, tour attendees, and event attendees; create visitor surveys and set and manage to NPS goals.
  • Exhibit Operations and Production: Ensure on-site exhibits are excellently installed and maintained, and that NGS print and production requests are fulfilled in a quality and timely manner.
  • Technology Operations: Oversee technology operations in the public space for both museum and event operations.
Requirements
  • 7+ years of management experience with 15+ years' experience in visitor operations, facilities management, and/or museum/attraction operations.
  • Expertise in facility operations and visitor experience operations.
  • Proven ability to attract, mentor, motivate, and lead a strong, cohesive, and high-performing team.
  • Understanding of current trends in the museums and attractions industry.
  • Sound judgment, strategic thinking, and ability to act decisively.
About Us

The National Geographic Society is a leading nonprofit organization dedicated to exploring and protecting our planet. We are committed to inspiring people to care about the planet and its inhabitants through our work in science, education, and media.