Full-Time Leader

7 days ago

Branson, Missouri, United States Tapestry Full time
Job Title: Supervisor Outlet

Job Summary: We are seeking a highly skilled and experienced Supervisor Outlet to join our team at Kate Spade New York. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of operational excellence.

Key Responsibilities:
  • Client & Service Expert: Partner with the Store Manager to develop business-driving initiatives that build repeat business or attract new customers to the store.
  • Communicate and achieve store productivity targets, including sales per hour, adt, upt, and capture rate.
  • Ensure all associates complete the sales training program and develop strong product knowledge across all categories.
  • Model and supervise the selling environment, providing consistent coaching on sales training processes to ensure the highest level of customer service and sales.
Leadership Presence:
  • Achieve personal sales goals.
  • Educate the team on sales plans, personal sales goals, store stats, and drive them to achieve these goals.
  • Ensure the highest level of service is provided to all customers through extensive product knowledge and the completion of product profiles.
  • Foster a team environment by creating a fun, competitive, and inviting atmosphere.
Building Brand Equity:
  • Understand and communicate the Kate Spade New York brand aesthetic, brand philosophy, and lifestyle to the sales team and customers.
  • Ensure brand and operating standards are met to support brand consistency.
  • Ensure store presentation standards are achieved and maintained.
Operational Excellence:
  • Perform and supervise store opening and closing procedures, including counting register funds, completing bank deposits, opening and closing registers, and securing the facility.
  • Accurately process all POS transactions and inventory functions, such as transfers, receiving, FedEx shipments, repairs, and damages, to maintain the integrity of the inventory.
  • Adhere to Kate Spade loss prevention policies and operational procedures.
Requirements:
  • Minimum 2-3 years' experience in luxury goods or a comparable retail environment.
  • Prior luxury goods experience preferred.
  • Strong written and verbal communication skills.
  • Detail-oriented.
  • Proactive ability to multitask and prioritize.
Physical Requirements:
  • Available to work store schedule, as needed, including evenings and weekends.
  • Standing for extended periods of time.
  • Able to safely lift boxes up to 40 pounds.
  • Comfortable climbing ladders.
Tapestry Competencies:
  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and actionable positive and corrective feedback to others.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably.
  • Drive for Results: Can be counted on to exceed goals successfully.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization.
  • Learning on the Fly: Learns quickly when facing new problems.
Tapestry Competencies for All People Managers:
  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments.
  • Building Effective Teams: Blends people into teams when needed.

Kate Spade is an equal opportunity and affirmative action employer.

Americans with Disabilities Act (ADA): Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.

Work Setup: BASE PAY RANGE TO Click Here - U.S Kate Spade Store Compensation & Benefits

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