Member Team Lead

3 weeks ago


Concord, New Hampshire, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled Member Team Lead to join our team at Sam's Club. As a Member Team Lead, you will be responsible for providing exceptional member service, leading a team of associates, and ensuring the smooth operation of our store.

Key Responsibilities
  • Provide member service by acknowledging members, identifying their needs, and assisting them with purchasing decisions.
  • Lead a team of associates, providing guidance, support, and feedback to ensure they are meeting their goals and objectives.
  • Oversee the daily operations of the store, including handling claims and returns, zoning the area, and maintaining a clean and organized store environment.
  • Develop and implement processes and practices to meet business needs, collaborating with managers, co-workers, customers, and other business partners.
  • Ensure compliance with company policies, procedures, and standards of ethics and integrity, explaining, guiding, and demonstrating how to apply these in executing business processes and practices.
Requirements
  • 6 months retail experience, including operating front-end equipment and customer service experience.
  • Must be 18 years of age or older.
  • Leading a front-end team, supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others.
Benefits

At Sam's Club, we offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Our benefits include:

  • Health benefits, including medical, vision, and dental coverage.
  • Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
Education Benefits

We also offer Live Better U, a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.


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