Sales Associate

3 weeks ago

San Francisco, California, United States Westlake Hardware Full time
About Westlake Ace Hardware

Westlake Ace Hardware is a leading hardware retailer in the United States, with a rich history spanning over a century. Our company values are built on Service, Passion, Respect, Integrity, Teamwork, and Excellence, and we're looking for individuals who share these values to join our team.

Job Summary

The Sales Associate will play a key role in providing exceptional customer service, maintaining a clean and organized store environment, and assisting with receiving, stocking, and pricing merchandise. This is an excellent opportunity for individuals who are passionate about delivering outstanding results and working in a dynamic retail environment.

Key Responsibilities

Customer Service:
  • Provide a positive representation of Westlake Ace Hardware to customers.
  • Proactively assist customers in solving problems and answer their questions.
  • Greet customers entering and throughout the store, and thank them when finished and when they are leaving the store.
  • Possess a friendly outgoing demeanor and work well with customers and associates.
  • Ensure all pages and calls are answered promptly, courteously, and effectively.
  • Forward any customer complaint that cannot be handled to a member of management.
  • Possess strong product knowledge and knowledge of store layout and location of products.
  • Assist customers throughout the store with personalized service based on the premise of amazing every customer, every time.
Store Operations:
  • Assist in creating a positive, professional, and safe work environment.
  • Assist with receiving, checking in, and stocking merchandise throughout the store.
  • Assist with maintaining back stock levels.
  • Assist with daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area.
  • Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.
  • Assist with merchandise resets through the store.
  • Provide assistance to Department Specialists, i.e., price changes, special orders.
  • Ensure signage is current throughout the store.
  • Operate a forklift with proper training.
  • Communicate any Store Support Center issue to General Manager for follow-up.
  • Communicate any merchandising, cost control, or sales idea to General Manager.
  • Participate in store meetings.
  • Be professional in appearance and actions.
  • Perform all other duties as assigned.
Core Values:

At Westlake Ace Hardware, we value Service, Passion, Respect, Integrity, Teamwork, and Excellence. We're looking for individuals who share these values and are committed to delivering outstanding results in a dynamic retail environment.

Requirements:

  • High School or GED equivalent.
  • Formal retail experience preferred.
  • Standing, walking, lifting (up to 25lbs), and climbing.
Compensation:

$16-$17

Equal Opportunity Employer:
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. We recognize the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. We are committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability, and military discharge, or any other action covered by federal or state laws.

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