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Insurance Claims Advocate

2 months ago

Wellfleet, Massachusetts, United States Arbella Insurance Group Full time
Why Arbella?

At Arbella, we prioritize people. We strive to attract and retain top talent by providing a supportive work environment, promoting work-life balance, and offering flexible work arrangements, competitive salaries, and comprehensive benefits packages. We invest in our employees' growth, enabling them to develop professionally and personally.

Perks and Benefits
  • Access to a company nurse, nutritional counseling, and mental health resources
  • Tuition assistance programs
  • Opportunities to participate in company-led community efforts and volunteer programs
  • Robust training, mentorship, and professional development programs
  • A culture that values diversity, inclusion, and equity

Arbella is committed to fostering a workplace where everyone feels valued and empowered to reach their full potential. Our employees have consistently voted us one of the Boston Business Journal's "Best Places to Work" since 2009.

What You'll Do

As a Claim Service Specialist, you'll serve as an advocate for our customers, providing direct support and guidance during challenging times. Your responsibilities will include inspecting damage, investigating documentation, and ensuring accurate and fair recordings.

You'll be responsible for thoroughly reviewing claim case facts, determining coverage, liability, and reserves, and accurately reporting on each settlement. Effective negotiation skills are essential, as you'll navigate settlements with individuals, attorneys, and other insurance carriers.

New to insurance? Don't worry – we'll provide the necessary training. What's essential is your ability to deliver exceptional customer service and communicate effectively.

What We're Looking For
  • A commitment to customer service excellence through positive, effective, and diplomatic communication skills
  • Strong time management skills
  • Attention to detail, accuracy, fairness, and impeccable organization
  • A passion for helping others
  • Some customer service experience is preferred

We recognize and reward high performers, and we're committed to investing in our employees' growth and development.