Technical Solutions Engineer

3 weeks ago


Houston, Texas, United States Databricks Full time
Job Summary

As a Technical Solutions Engineer at Databricks, you will play a critical role in helping our customers succeed with the Databricks platform. You will be responsible for resolving complex technical customer escalations and providing support to our customers. This is a unique opportunity to work with a leading data and AI company and make a real impact on our customers' success.

Key Responsibilities

• Troubleshoot and resolve complex customer issues related to the Databricks Unified Analytics Platform
• Provide suggestions and best practice guidance for improving performance in customer-specific environments
• Help the support team with detailed troubleshooting guides and runbooks
• Contribute to automation and tooling programs to make daily troubleshooting efficient
• Partner with the engineering team and spread awareness of upcoming features and releases
• Identify and contribute supportability features back into the product

Requirements

• Minimum 6 years' experience developing, testing, and sustaining Python or Java or Scala-based applications
• Expert in scripting using Python or Shell
• Comfortable with black box troubleshooting
• Experience troubleshooting issues related to "Distributed Big Data Computing" environment
• Experience with SQL-based database systems
• Experience in Linux troubleshooting is required
• Experience with AWS, Azure or GCP related services
• Bachelor's degree in Computer Science or a related field is required

What We Offer

• Competitive pay range: $120,000-$212,300 USD (Zone 1), $108,000-$191,000 USD (Zone 2), $102,000-$180,400 USD (Zone 3), $96,000-$169,800 USD (Zone 4)
• Eligibility for annual performance bonus, equity, and benefits
• Opportunity to work with a leading data and AI company and make a real impact on our customers' success
• Collaborative and dynamic work environment
• Professional development opportunities

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache SparkTM, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

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