Patient Advocate
1 month ago
The primary objective of the Patient Representative role is to foster a positive patient experience at University Hospital, Newark NJ, through effective communication and information sharing between patients, family members/significant others, and staff.
As a liaison, the Patient Representative ensures seamless communication between patients and family members/significant others, promoting optimal satisfaction with services.
Proactively, the Patient Representative works to prevent complaints and grievances by collaborating with other departments/areas and advising on effective strategies to promote patient satisfaction and address/resolve patient dissatisfaction.
Qualifications:
Bachelor's Degree, preferably in the behavioral or social sciences, plus a minimum of two (2) years of experience in a customer service or healthcare-related field with direct patient contact.
Excellent communication skills, both verbal and written, are essential. The Patient Representative must possess exceptional customer service skills, including the ability to de-escalate issues.
Experience in triaging and addressing patient/family/customer concerns in a timely and efficient manner is required. Equivalent experience, education, and/or training may be substituted for the education requirements.
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