Sales and Service Representative

6 days ago


Black Mountain, North Carolina, United States Southeast LBM Holdco LLC Full time
Job Description

This role is responsible for handling counter sales, providing exceptional customer service, and maintaining a well-stocked and organized retail environment.

Key Responsibilities:
  • Sell lumber and related materials to customers who visit the showroom.
  • Support DIY customers with their projects and provide product recommendations.
  • Handle customer inquiries via phone and email, responding promptly and professionally.
  • Coordinate delivery services as needed.
  • Create accurate sales tickets and input data into the company's computer system.
  • Operate the cash register and reconcile daily transactions.
  • Maintain stock levels on the sales floor and work with purchasing to ensure adequate inventory in the stockroom.
  • Ensure a clean, safe, and attractive sales environment at all times.
Requirements:Education & Experience:
  • A minimum of 3 years' work experience, with some sales experience preferred.
  • A working knowledge of lumber and building materials is essential.
  • Proficiency in using computers and software applications.
  • Strong communication and interpersonal skills are required.
  • The ability to work independently with minimal supervision is necessary.
  • Effective relationship-building skills, both internally and externally, are crucial.
  • A high school diploma or equivalent is required.
Work Environment:
  • Work is performed in an office setting.
Physical Demands:
  • Standing: Rarely
  • Walking: Rarely
  • Sitting: Frequently
  • Handling/Gripping: Rarely
  • Reaching Outward: Rarely
  • Reaching above Shoulder: Rarely
  • Climbing: Never
  • Crawling: Never
  • Squatting or Kneeling: Never
  • Bending: Never
  • Lifting/Carrying: Able to lift and move up to 20 pounds safely
  • Pushing/Pulling: Never
  • PPE Requirement: None
Work Hours:
  • Full-time position, with occasional overtime required.

Estimated Salary: $45,000 - $60,000 per year, depending on location and experience.



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