Medical Office Assistant

4 weeks ago

Scottsdale, Arizona, United States HonorHealth Full time
Overview

We are seeking a highly skilled and detail-oriented Medical Office Assistant to join our Rheumatology team. As a key member of our clinical staff, you will play a vital role in providing exceptional patient care and supporting our physicians in delivering high-quality medical services.

Responsibilities
  • Supports various aspects of the practice, including charge entry, and collection of co-payments at time of service.
  • Assists the physician in maintaining efficient patient flow within the office.
  • Performs a variety of clerical and patient support duties, including scheduling, receptionist, telephone, data input, and exam room and medical chart preparation.
  • Works with managed care plans to obtain prior authorization to ensure that services of physician and hospital are reimbursed by the plans.
  • Performs in a manner consistent with the HonorHealth statement by identifying and meeting the needs of all customers by demonstrating integrity, respect, caring, accountability, and excellence.
  • Schedules patients and provides all necessary information to prepare them for medical appointments and procedures.
  • Collects co-payments at time of service, enters daily charges into billing system, and responds to requests for information from billing services and Revenue Cycle Coordinator to ensure optimal collections from services rendered.
  • Initiates confirmation calls to patients to ensure the lowest possible no-show rate.
  • Organizes and documents scheduling, registration, and payment policies.
  • Prepares treatment room for examination of patients.
  • Prepares patient charts and reviews for completeness.
  • Escorts patient to examining room, obtains history, documents chief complaint in record or EMR, takes patients vital signs (weight, pulse, temperature, blood pressure).
  • Preps patient for exam and assists provider with exams and special procedures.
  • Clean and restocks exam rooms.
  • Maintains supplies in coordination with office coordinator.
  • Ensures that recalls for labs, office visits, and procedures are accounted for.
  • Receives telephone calls from patients, pharmacy, and others; documents and relays information to provider for action.
  • Phones pharmacy with approved medication orders/refills.
  • Performs a variety of front office duties as needed, including, but not limited to, reception, greeting patients, verification of information needed for billing and medical charting, telephone, chart maintenance, insurance forms, and scheduling.
  • Organize and communicate with insurance companies for authorizations for therapies, testing, and specialist referrals.
Requirements
  • High School Diploma or GED Required.
  • Completion of a MA training program Required.
  • Licenses and Certifications:
    • Completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 Arizona Medical Board - Rand R OR completes a United States Armed Forces medical services training program Required.
    • Basic Life Support (BLS) BLS Required.
    • Fingerprint Clearance Card - State Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (NOAH Clinical Sites and Pediatric Behavioral Health Sites ONLY) Required.
Work Environment

This position reports to the Manager for office duties and to the physicians for clinical and patient care responsibilities.

Demonstrates knowledge and skill to provide appropriate care needed in accordance with policies, procedures, and protocols and Arizona validated competencies.

Performs in a manner consistent with the HonorHealth statement by identifying and meeting the needs of all customers by demonstrating integrity, respect, caring, accountability, and excellence.

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