Business Relationship Development Specialist

3 days ago


Washington, United States Bank of America Full time

Bank of America is seeking a skilled Business Relationship Development Specialist to join our team. This role offers an excellent opportunity for career growth and professional development.

Key Responsibilities:

  • Engage with clients in the lobby to educate and assist with conducting transactions through self-service resources such as mobile banking, online banking, or ATM.
  • Accurately and efficiently process cash transactions for clients as needed.
  • Have deep conversations with clients to gain in-depth knowledge of their financial and life priorities and connect them to solutions that meet their financial goals.

Required Skills and Qualifications:

  • An enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
  • Collaborate effectively to get things done, building and nurturing strong relationships.
  • Display passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
  • Is confident in identifying solutions for new and existing clients based on their needs.
  • Communicate effectively and confidently, and is comfortable engaging all clients.
  • Has the ability to learn and adapt to new information and technology platforms.
  • Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking).
  • Apply strong critical thinking and problem-solving skills to meet clients' needs.
  • Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
  • Efficiently manage time and capacity.
  • Focuses on results, while acting in the best interest of the client.
  • Can be flexible to work weekends and/or extended hours as needed.

Desired Qualifications:

  • Experience in financial services and knowledge of financial services industry, products, and solutions.
  • One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
  • Six months of cash handling experience.
  • Bachelor's degree or business-relevant associate degree such as business management, business administration, or finance.

Benefits:

  • This role offers a competitive hourly pay rate of $23.00 - $25.96 per hour, depending on experience, education, and skill set.
  • Predictable pay with no incentives.
  • Benefits eligible with access to paid time off, resources, and support.


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