Store Operations Manager

6 days ago


Bronx, New York, United States The Children's Place Full time

The Store Lead will be responsible for supporting the Store Leadership Team by completing cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). The Store Lead will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development. Key Responsibilities include:

* Developing talent through the training of associates, including giving in-the-moment coaching conversations
* Partnering with Store Manager to address performance concerns with associates
* Supporting and participating in all company training and development initiatives
* Fostering a positive work environment and providing direct, objective feedback in a timely manner
* Assessing performance and providing the appropriate level of feedback on a daily basis and during the annual performance review process
* Motivating and inspiring the associates to build brand loyalty and create a positive store environment for both internal and external customers
* Modeling, encouraging, and demonstrating exceptional customer service behaviors while on the sales floor and maintaining high standards throughout the store while ensuring the integrity of the brand
* Representing the company in a professional and positive manner
* Supporting the management team to maximize productivity through operational and product knowledge, customer service, and participating in and completing key store initiatives
* Participating in the Leader on Duty (LOD) program by providing an exceptional customer shopping experience and driving store profitability while leveraging payroll
* Processing payroll weekly
* Modifying schedule based on business climate
* Helping maintain a clean, organized, and efficient stockroom, adhering to set policies
* Ensuring Environment (CRE) Standards & Safety requirements are being met

Requirements:

* High school diploma or equivalent
* 1-3 years previous retail experience
* Must be at least 18 years of age

Skills and Behaviors:

* Excellent customer engagement
* Must be detail-oriented
* Ability to prioritize tasks
* Ability to work in a team environment
* Ability to give and receive performance-based feedback
* Must embrace self-development
* Must be an effective communicator
* Must be adaptable and flexible to changing priorities
* Excellent time management, planning, and organization skills
* Proficient in Microsoft Office
* Ability to adapt to and learn internal applications
* Ability to work a flexible schedule, including weekends, to meet business needs and the PT/FT Availability Requirements set by the Company
* Ability to maneuver on sales floor and stockroom; climb ladder, lift and carry up to 50 lbs

Hourly/Salary: $24.30 Per Hour



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