Enrollment Experience Transformation Leader

7 days ago


Baton Rouge, Louisiana, United States Pearson Education Services Full time

We are seeking an experienced professional to lead our enrollment experience transformation efforts, driving growth and excellence in student recruitment. With a focus on customer-centricity and innovative strategies, this role will play a pivotal part in shaping the future of education.

The successful candidate will have a proven track record in operations and enrollment management, with a strong understanding of market trends and competitive positioning. They will be responsible for developing and implementing comprehensive strategies to enhance the enrollment process, ensuring optimal conversion of leads to applications and enrollments.

A key aspect of this role is collaboration with cross-functional teams, including marketing, analytics, product & technology, and partner success. The Enrollment Experience Transformation Leader will work closely with these teams to create effective messaging and enrollment strategies, optimizing the enrollment journey for maximum impact.

In addition to strategic leadership, the successful candidate will also be responsible for establishing clear goals, performance metrics, and expectations for all teams, monitoring progress, and adjusting plans to ensure effective resource allocation.

This is an exciting opportunity for a motivated and results-driven individual to make a meaningful impact in the lives of students and their families. We offer a collaborative and innovative environment where your leadership will be valued, and your ideas will shape the future of education.

Key Responsibilities:

  1. Develop and implement comprehensive strategies to enhance the enrollment process
  2. Analyze market trends, competitive positioning, and internal data to inform and refine enrollment strategies
  3. Establish clear goals, performance metrics, and expectations for all teams
  4. Collaborate with cross-functional teams to create effective messaging and enrollment strategies

Qualifications:

  1. Bachelor's degree required; Master's degree preferred
  2. 10+ years in an operations-related role; 5+ years in enrollment management
  3. Proven customer service experience, particularly in a large, seasonal volume environment
  4. Strong background in call center operations and student lifecycle management

Compensation: The estimated salary for this role is between $150,000 - $180,000 per annum, commensurate with experience and qualifications. This position is eligible to participate in an annual incentive program and offers a range of benefits, including a competitive compensation package, comprehensive health insurance, and opportunities for professional development.



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