Primary Care Operations Manager
7 days ago
Job Summary:
We are seeking a highly skilled and experienced Primary Care Operations Manager to oversee the daily operations of our primary care office. As a key member of our team, you will be responsible for ensuring the office runs smoothly and efficiently, while upholding our practice philosophy of quality healthcare.
About Us:
Aylo Health is a dynamic and growing healthcare organization dedicated to providing exceptional patient experiences. Our mission is to make quality healthcare simple and convenient, and we strive to care for each other with the same passion as we do for our patients.
Responsibilities:
- Lead team members and promote Aylo Health's mission, values, and goals
- Implement and ensure quality measures, compliance, and practice policies are being met
- Supervise, assign, and direct activities of team members based on trends and opportunities identified by reviewing reports, direct observations, and feedback
- Communicate effectively both verbally and written with all team members, patients, and vendors
Patient Experience:
- Lead Aylo patient experience culture; demonstrate empathy and concern for our patients
- Answer internal and external customer/patient inquiries, and handle patient relations issues in accordance with practice policies and procedures
- Identify and address patient/team member concerns in a timely manner
- Provide team members with personalized patient experience feedback and coaching
Team Building/Staff Development:
- Interview, hire, and onboard new team members; conduct and/or coordinate new team member orientation training
- Oversee continued development of existing team members and required trainings
- Conduct performance evaluations for all assigned personnel
- Coach and execute counseling discussions with all assigned personnel
Operations:
- Manage staffing/team member schedules to meet patient demand
- Monitor patient appointment schedules, wait times, and process of treating patients in a timely fashion; review EMR for errors and omissions to ensure efficiency and identify opportunities for improvement
- Monitor, adjust, and approve team member time records
- Report any technical, mechanical, or electrical issues as well as patient area maintenance needs or problems
- Responsible for inventory management
- Perform daily cash deposits with appropriate documentation
- Oversee collection of co-pays, deductibles, and other outstanding patient balances at the time of service
- Audit work performed by office staff, as needed
- Order office and clinical supplies
Qualifications:
- High School graduate or equivalent required
- 3-5 yrs. experience in management role in a primary care setting
- Must have valid driver's license and able to travel to all locations
- Ability to be flexible with work schedule (could require working evenings, weekends, and holidays)
- Excellent communication skills
- Above average problem-solving skills
- Computer literate with entry-level working knowledge of Microsoft Suites; Outlook, Word
- Demonstrated ability to organize, coordinate, prioritize, and facilitate many ongoing tasks at one time
- Duties require professional verbal and written communication skills
- Superior problem-solving skills; ability to identify service delivery issues and develop timely solutions
Benefits:
- Medical, Dental, and Vision Insurance
- Childcare Assistance, up to $500 per month/child
- 401K with company match
- STD, LTD, Life Insurance
- Paid Time Off and Paid Holidays
Estimated Salary: $65,000 - $85,000 per year, depending on experience.
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