Customer Experience Product Manager, Fuel iX

4 weeks ago


Boston, Massachusetts, United States WillowTree Full time

About the Role

We are seeking a highly skilled Product Manager to lead our customer experience solution, leveraging the power of Generative AI to deliver business outcomes at scale. As a key member of our team, you will partner with our Engineering and Delivery teams to drive the development of our industry-leading AI application framework.

Key Responsibilities

  • Develop a product roadmap that balances technical lift, dependencies, time, and budget constraints.
  • Define, manage, and prioritize requirements in a complex environment, ensuring seamless communication among stakeholders.
  • Drive the product vision and roadmap to deliver best-in-class customer experiences, collaborating with designers to create top-tier user experiences.
  • Lead technical discussions with engineers to define system architecture and data flows, utilizing analytics and metrics to inform decisions and enhance product strategies.
  • Analyze data to identify patterns, trends, and opportunities for optimization, managing and documenting technical dependencies and API requirements.

Requirements

  • 5+ years of experience in product management, preferably with SaaS products.
  • Proven technical background either in engineering or working with complex technical products.
  • Experience working with software governance and agile methodologies.
  • Understanding of how to extend a CCaaS solution with value-added services and capabilities.
  • Ability to analyze market trends, customer needs, and competitive landscape.
  • Proven ability to identify and solve complex problems, leading to measurable business outcomes.
  • Excellent written and verbal communication skills.
  • Ability to articulate complex technical concepts to non-technical stakeholders.
  • Demonstrated ability to lead cross-functional teams and manage multiple stakeholders.
  • Passionate about delivering exceptional customer experiences.
  • Ability to gather and integrate customer feedback into the product development process.

What We Offer

In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:

  • Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
  • Life & Disability Insurance
  • 401K matching
  • Flexible paid time off & paid company holidays
  • Parental Leave
  • Employee Share Purchase Plan
  • Employee Assistance Program (EAP)
  • And more

We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.



  • Boston, Massachusetts, United States WEX Full time

    About the Role:As a Product Manager on the Mobility Payments team at WEX, you will play a key role in defining and delivering a bold vision for our product roadmap. You will partner with peers and partners to create experiences that delight customers and win in the market.Key Responsibilities:Deliver best-in-class experiences and enabling capabilities that...


  • Boston, Massachusetts, United States Wayfair Full time

    Who We AreWayfair is a leading online destination for home furnishings, and we're looking for a skilled Product Manager to join our Order Experience team. As a Product Manager, you'll play a critical role in shaping the post-order customer experience, working closely with cross-functional teams to develop and launch new features and capabilities.Key...

  • Shift Manager

    1 month ago


    Boston, Massachusetts, United States Fuel America Full time

    Job SummaryThe Shift Lead/Lead Barista is a key member of our team, responsible for ensuring the smooth operation of our café during their shift. This role requires strong leadership skills, attention to detail, and a passion for delivering exceptional customer service.Key ResponsibilitiesLead by example, demonstrating a positive attitude and a commitment...


  • Boston, Massachusetts, United States Liberty Mutual Insurance Full time

    About the RoleWe are seeking a Senior Product Designer to join our UX Product Design team working across Service Experience. As a key member of our team, you will focus on customer servicing experiences across multiple lines of business for our customer service representatives and independent agents.Your work will feature ease of use, employ best-in-class...

  • Product Manager

    4 weeks ago


    Boston, Massachusetts, United States Oracle Full time

    Job Description:Oracle is seeking a skilled Program Manager to lead global oversight of our Oracle Health Physician Experience and Ambulatory product across all of our multi-tenant stakeholders.Serving as a crucial link between providers and other members of the clinical staff, you will play a pivotal role in ensuring seamless integration with existing...


  • Boston, Massachusetts, United States Mack Weldon Full time

    About the Role:We're seeking a dynamic Customer Experience Specialist to join our retail team in our Boston Seaport store location. As a key member of our team, you'll be responsible for educating and sharing the Mack Weldon brand story with customers, guiding them through our retail experience, and delivering exceptional customer service.Key...


  • Boston, Massachusetts, United States Royal Farms Full time

    Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Royal Farms. As a key member of our store team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.Key...

  • Product Manager

    4 weeks ago


    Boston, Massachusetts, United States Oracle Full time

    Job Description:Oracle is seeking a skilled Program Manager to lead global oversight of our Oracle Health Physician Experience and Ambulatory product across all of our multi-tenant stakeholders.Serving as a crucial link between providers and other members of the clinical staff, you will play a pivotal role in ensuring seamless integration with existing...


  • Boston, Massachusetts, United States Epsilon Full time

    About the RoleAs a senior product manager at Epsilon, you will be responsible for supporting the operational processes and strategy development for our Customer Data Platform (CDP). This includes gathering customer requirements, conducting competitive intelligence, and participating in go-to-market activities and sales enablement.Key...


  • Boston, Massachusetts, United States Epsilon Full time

    Job Title: Senior Product ManagerEpsilon is seeking a Senior Product Manager to support the product operational processes, product strategy development, customer requirements gathering, competitive intelligence, go-to-market activities, and sales enablement for our Customer Data Platform (CDP).This role is a team contributor and will have an opportunity to...


  • Boston, Massachusetts, United States NielsenIQ Full time

    NielsenIQ is a leading consumer intelligence company with operations in 100+ markets, covering more than 90% of the world's population. We deliver the most complete understanding of consumer buying behavior and reveal new pathways to growth.As a Customer Experience Advocate, you will serve as the primary point of contact for end-users subscribed to...


  • Boston, Massachusetts, United States Acquia Full time

    Unlock the Power of Digital ExperiencesAt Acquia, we're on a mission to empower the world's most ambitious brands to create customer moments that matter. As a Director of Product Management, you'll play a critical role in shaping the future of our award-winning platform, Drupal Cloud.About the RoleWe're seeking a seasoned product leader with a proven track...


  • Boston, Massachusetts, United States Museum of Science Full time

    Job Title: Product Management DirectorJob Summary:We are seeking a highly skilled Product Management Director to join our team at the Museum of Science. As a Product Management Director, you will be responsible for developing and communicating a clear strategic vision for all digital products, ensuring alignment with the organization's goals and market...


  • Boston, Massachusetts, United States Intellect Full time

    Product Strategy and VisionIntellect is seeking a dynamic Senior Product Manager to lead the development and execution of our product strategy and vision. This role will report to the Chief Product Officer and may work remotely from a home office anywhere in the United States.Our innovative platform caters to businesses across various sectors, including...


  • Boston, Massachusetts, United States Hertz Full time

    Customer Experience SpecialistThe Customer Experience Specialist is responsible for delivering exceptional customer service that exceeds customer expectations and drives retention. This role requires a strong focus on creating a culture of empowerment among employees to provide outstanding customer service. Key responsibilities include:Providing first...


  • Boston, Massachusetts, United States SUNO Full time

    About SunoWe are building a future where anyone can make music. Our core user base consists of everyday people making music - often for the first time.We are a team of musicians and AI experts, including alumni from Spotify, TikTok, Meta, and Kensho. We like to ship code, make music, and drink coffee.Our company culture celebrates music and experimenting...


  • Boston, Massachusetts, United States Nexthink Full time

    Nexthink is a leader in digital employee experience management software. The company provides IT leaders with unprecedented insight, enabling them to see, diagnose, and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue.As the first solution to allow IT to progress from reactive problem...


  • Boston, Massachusetts, United States Rhapsody Full time

    About Rhapsody:Rhapsody is a leading healthcare IT company that aims to accelerate innovation by easing data access burden. Our mission is to change the way healthcare data is exchanged between providers and health insurance companies.We provide data exchange and data quality solutions that enable information to move seamlessly from one system to another....


  • Boston, Massachusetts, United States Veeva Systems Full time

    Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.Our company is committed to making a positive impact on its customers, employees, and communities.We are seeking a Senior Product Manager to lead the productization of Data Science features and build statistics at...

  • Sales Lead

    4 weeks ago


    Boston, Massachusetts, United States Premium Brands Services, LLC Full time

    About the RoleThe Sales Lead is a key team member who supports and role models excellent customer experiences. This role focuses on delivering personalized customer experiences and providing guidance and support to associates. As a Sales Lead, you will have a direct impact on both the customer experience and the associate experience.The Impact You Can HaveBe...