Customer Experience Product Manager, Fuel iX
4 weeks ago
About the Role
We are seeking a highly skilled Product Manager to lead our customer experience solution, leveraging the power of Generative AI to deliver business outcomes at scale. As a key member of our team, you will partner with our Engineering and Delivery teams to drive the development of our industry-leading AI application framework.
Key Responsibilities
- Develop a product roadmap that balances technical lift, dependencies, time, and budget constraints.
- Define, manage, and prioritize requirements in a complex environment, ensuring seamless communication among stakeholders.
- Drive the product vision and roadmap to deliver best-in-class customer experiences, collaborating with designers to create top-tier user experiences.
- Lead technical discussions with engineers to define system architecture and data flows, utilizing analytics and metrics to inform decisions and enhance product strategies.
- Analyze data to identify patterns, trends, and opportunities for optimization, managing and documenting technical dependencies and API requirements.
Requirements
- 5+ years of experience in product management, preferably with SaaS products.
- Proven technical background either in engineering or working with complex technical products.
- Experience working with software governance and agile methodologies.
- Understanding of how to extend a CCaaS solution with value-added services and capabilities.
- Ability to analyze market trends, customer needs, and competitive landscape.
- Proven ability to identify and solve complex problems, leading to measurable business outcomes.
- Excellent written and verbal communication skills.
- Ability to articulate complex technical concepts to non-technical stakeholders.
- Demonstrated ability to lead cross-functional teams and manage multiple stakeholders.
- Passionate about delivering exceptional customer experiences.
- Ability to gather and integrate customer feedback into the product development process.
What We Offer
In addition to a great culture and interesting work with opportunities for growth and development, this position is eligible for the following benefits:
- Healthcare benefits - Medical, Vision, Dental (Including an option for 100% coverage of individual employee medical premiums)
- Life & Disability Insurance
- 401K matching
- Flexible paid time off & paid company holidays
- Parental Leave
- Employee Share Purchase Plan
- Employee Assistance Program (EAP)
- And more
We celebrate our differences and provide equal employment opportunities to all team members and applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Diverse teams build better products. We acknowledge that the tech industry especially lacks opportunity for those who are of non-traditional backgrounds and in underrepresented groups. In order to create the best products for everyone, we know that it's important for our team to reflect the diversity of our users, and we are committed to being the change we want to see.
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