Security Officer Position at Kickapoo Lucky Eagle Casino

2 weeks ago

Eagle Pass, Texas, United States Kickapoo Lucky Eagle Casino Full time

Job Summary:

 

The Security Officer is responsible for maintaining a safe and secure environment for all guests, team members, and company assets at the Kickapoo Lucky Eagle Casino. This role requires a high level of integrity, strong communication skills, and the ability to work independently with minimal supervision.

 

Key Responsibilities:

 

• Ensure compliance with applicable Tribal, Federal, and other laws and gaming regulations, as well as Kickapoo Lucky Eagle policies and procedures.

 

• Maintain the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.

 

• Protect tribal assets by observing and reporting unusual, dangerous, or suspicious activities throughout KLEC property.

 

• Patrol assigned areas, as needed, including main entrances, the gaming floor, back of the house, and parking areas; control access to restricted areas, check in vendors, provide traffic control, prevent entry of barred guests, and other duties as required by business needs.

 

• Respond to calls from dispatch and inquiries from team members and guests to address internal/external guest concerns, safety issues, emergencies, and medical situations.

 

• Escort the transfer of money, chips, and table and slot machine drops.

 

• Write reports of incidents that occur on KLEC property, investigate, and document other important information as needed.

 

• Maintain a direct line of communication with immediate supervisors and surveillance team.

 

• Maintain integrity and possess basic desire to protect and serve.

 

• Demonstrate and promote KLEC core values and MAD skills.

 

• Manage and maintain security of confidential information entrusted to position.

 

• Attend and satisfactorily complete all required training as assigned.

 

• Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements, and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR, and SAR as needed.

 

Minimum Requirements to Qualifications:

 

• Must have High School Diploma or GED.

 

• Must possess a valid, state-issued driver's license.

 

• Must pass Security assessment.

 

• Level 1 security training, preferred.

 

• Minimum one (1) year of experience as a security guard/officer, preferred.

 

• Knowledge of local, state, and federal jurisdiction laws, preferred.

 

• Strong communication skills in English, both written and oral. Spanish or other language skills a plus.

 

Other Criteria:

 

• Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

 

Skills and Abilities:

 

• Ability to work independently with minimal supervision.

 

• Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors, and all staff.

 

• Ability to work under pressure in a fast-paced, stressful environment.

 

• Ability to meet multiple deadlines and multi-task.

 

• Ability to have strong critical thinking, analytical, and guest service skills.

 

• Must possess a positive attitude with strong organizational and leadership qualities.

 

• Ability to add, subtract, multiply, and divide in all units of measure.

 

• Ability to define problems, collect data, establish facts, and draw conclusions.

 

• Ability to understand complex instructions and material.

 

• Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.

 

• Ability to work effectively with individuals and demonstrate leadership and team-building skills with empathy and enthusiasm.

 

• Ability to maintain confidentiality.

 

• Ability to follow and comply with established Casino guest service programs.

 

Physical Demands:

 

• While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb, and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.

 

• The team member must be able to concentrate for prolonged periods.

 

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and depth perception.

 

• The team member must be able to communicate effectively in person or using telecommunications equipment.

 

• The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone, and calculator.

 

• Frequently lift and/or move up to 50 lbs.

 

Work Environment:

 

• Casino floor, outside premises, and normal office setting.

 

• Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.

 

• Temperature-controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.

 

• May be exposed to inclement weather and extreme weather conditions.

 

• Extended hours and irregular shifts may be required, including nights, weekends, and holidays.

 

• Must be able to perform under pressure and work long hours under stressful conditions.

 

• May be exposed to the risks associated with attempting to resolve issues with difficult guests and extremely irate staff members.

 

• May be exposed to various types of lighting, including artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.

 

• Travel may be required to perform one or more essential functions of this position.

 

Conditions of Employment:

 

• Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.

 

• Must be able to provide authorization to work in the United States.

 

• Must be at least 18 years of age.

 

• Must have access to reliable transportation to commute to and from work.

 

• Must comply with KLEC handbook, internal policy, and procedures, and gaming regulations set within KLEC.

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