Hospitality Professional

1 week ago


Royal Oak, Michigan, United States Redcoat Tavern Full time

Redcoat Tavern is a high-volume, fast-paced restaurant with a long history of excellence. We're looking for a Guest Services Coordinator to join our team and provide exceptional service to our guests.

As a Guest Services Coordinator, you will be responsible for greeting guests as they enter the restaurant, seating them at tables or in waiting areas, and providing them with menus and answers to any initial questions. You will also be responsible for assigning guests to tables they prefer while keeping table rotation in mind, engaging with guests to ensure they're happy with their food and service, and responding to complaints and helping to resolve them.

Key responsibilities include:

  • Greeting guests as they enter the restaurant and seating them at tables or in waiting areas.
  • Providing guests with menus and answering any initial questions.
  • Assigning guests to tables they prefer while keeping table rotation in mind.
  • Engaging with guests to ensure they're happy with their food and service.
  • Responding to complaints and helping to resolve them.

Requirements:

  • High school diploma or equivalent preferred.
  • Ability to provide top-notch customer service in a fast-paced environment.
  • A positive attitude and ability to work well under pressure with all restaurant staff.
  • Able to work in a standing position for long periods of time.
  • Able to safely lift and easily maneuver trays of food when necessary.

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