Pet Wellness Membership Consultant
3 weeks ago
- Performance-based bonuses
- Career advancement opportunities
- Comprehensive training and development
Position Summary
The Membership Sales Specialist plays a crucial role at Scenthound, dedicated to promoting memberships while delivering outstanding service to each client. This role requires:
- A positive, authentic, and enthusiastic demeanor - self-driven, eager to learn, enjoy engaging with others, and genuinely care about the health and happiness of dogs and their owners
- Exceptional interpersonal abilities with a strong focus on customer service, demonstrating a commitment to exceeding service expectations and actively seeking opportunities to contribute meaningfully
- A minimum of 1 year of relevant experience in membership sales within a similar environment
- Confidence in sales, particularly in membership-related roles
- Experience in customer service (preferably in fitness or membership-based franchises)
- Proficiency in technology and computer systems
- A deep passion for dogs and their well-being
- Availability for part-time or full-time hours, ideally a minimum of 20 hours or full-time with 30-40 hours per week
- Reliable transportation
- A willingness to work in a smoke-free setting
- A love for all breeds of dogs
- Promote membership sales through education on health and wellness
- Enhance key performance indicators such as average ticket price and rebooking ratios through memberships, service add-ons, and retail sales
- Generate membership leads and follow up with prospective members
- Handle phone inquiries, schedule appointments, and manage customer profiles and records
- Oversee cash handling and maintain a balanced cash drawer
- Manage customer expectations, address concerns, and retain memberships
- Ensure the safety of dogs and team members at all times
- Maintain cleanliness and organization in the reception area according to Scenthound's standards
- Perform additional tasks as assigned by the Center Manager
Scenthound is transforming the dog grooming industry with a focus on overall dog health and wellness, rather than just grooming. Our membership-based model ensures that dogs receive consistent care and maintenance. We pride ourselves on being a culturally driven, collaborative team that prioritizes the safety of both dogs and employees. Through our guiding principles, we foster the bond between dogs and their owners by assisting pet parents in maintaining clean and healthy dogs. If you align with our values, we welcome your interest.
Core Values
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
Job Types: Full-time, Part-time
Pay: $17.00 per hour
Expected Hours: 20-35 hours per week
Additional Benefits:
- Employee discounts
- Flexible scheduling
- Opportunities for career advancement, including training and management roles
- Commitment to internal team development and long-term career opportunities
- Complimentary services for your dog
- Casual dress code - branded t-shirts, jeans, and sneakers
- 4-hour shifts
- 8-hour shifts
- Day shifts
- Morning shifts
- Have you worked in a dog-related business?
- Have you ever been employed in a membership-related business?
- Local commute required
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