HR Assistant

17 hours ago


Charlotte, North Carolina, United States Apex Systems Full time
HR Administrator Job Description

Apex Systems is seeking a highly skilled HR Administrator to join our team. As an HR Administrator, you will play a critical role in supporting the Human Resources Department in carrying out various programs and procedures for all company employees.

Key Responsibilities:
  • Assist in reviewing, processing, and triaging inbound communications through standard mail, email, voicemail, and service requests to appropriate teams within service level agreements.
  • Monitor queues to ensure continuous and balanced workflows, accounting for team availability and work complexity.
  • Record and update the case management system with call/transaction specific information and supporting documentation.
  • Provide excellent customer service in responding to a large volume of incoming calls, cases, and communications received from employees and Human Resources partners.
  • Manage time effectively to ensure the HR Shared Services Center meets required Service Level Agreements and customer satisfaction scores.
Requirements:
  • Customer service or HR experience.
  • Good written and verbal communication skills.
  • General understanding of computers.
  • Time management skills.

Apex Systems is an equal opportunity employer and welcomes applications from diverse candidates. We offer a comprehensive benefits package and opportunities for career growth and development.


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